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Follow the step-by-step guide for your device below to get started.
Download PDF Guides
Click below to download the installation guide for your device.
DirectConnect can be used on the following devices:
- • Android devices
- • Fire sticks (excluding the Fire TV Stick 4K Select and the 2026 Fire TV Stick HD)
- • ONN devices
- • Fire TVs
- • Google TVs
- • IBO app (for iOS devices)
VPNs and DirectConnect
Common questions about using a VPN with DirectConnect.
No. A VPN is not required to use DirectConnect. Most customers can enjoy the service normally without one.
However, a VPN may be helpful if:
- •Your internet provider is slowing down streaming traffic.
- •Your network is blocking or restricting the service.
- •You are using hotel, public, workplace, or shared Wi-Fi.
- •You want additional privacy and security while online.
- •You are experiencing connection issues that may be related to your internet provider.
Not necessarily. A VPN may help if your internet provider is specifically slowing down streaming traffic. However, it can also reduce your speed if you connect to a distant or overloaded server.
For the best results, select a VPN server close to your location.
Yes. We recommend using DirectConnect without a VPN unless you experience repeated connection problems, network restrictions, or unexplained buffering.
No. VPN service must be purchased separately from a third-party provider. DirectConnect does not sell or operate VPN services and cannot provide support for VPN billing, passwords, or account-related issues.
How to Add and Use a VPN
Protect your connection and improve streaming with a VPN.
Need More Help?
Tell our setup assistant what device you're using and get instant, personalized setup guidance.
Setup Assistant
Device setup help
Hi! Tell me what device you're setting up and I'll walk you through it step by step.