Frequently Asked
Questions

DirectConnect can be used on Android devices, Fire sticks (excluding the Fire TV Stick 4K Select and the 2026 Fire TV Stick HD), ONN devices, Fire TVs, Google TVs, and the IBO app for iOS devices.

After payment, your account credentials are typically delivered within 24 hours. For faster setup, you can contact us via WhatsApp.

When you subscribe to an annual plan, you get 12 full months of access but only pay for 11 — that's one month completely free.

We don't offer a free trial, but we do offer promotional free months on select annual plans so you get more value for your subscription.

All payments are processed securely via Stripe with full SSL encryption. We never store your card details.

Our service minimizes buffering and freezing while delivering consistent, high-quality streaming thanks to state-of-the-art technology. Additionally, our proprietary technology prevents ISP throttling and boosts security.

Yes, you can view your favorite content whenever and wherever you want with compatibility on Smart TVs, smartphones, tablets, Firesticks, Android Boxes, and a host of other devices.

We use encryption to safeguard your financial data, ensuring total confidentiality and thwarting unauthorized access.

Our customer care is accessible 24/7 to assist you with installation, troubleshooting, and any other inquiries you may have.

The primary issues typically involve an incorrect user ID and password, or the device not being configured for debugging and the installation of unknown applications. We provide comprehensive instructions for downloading all applications.

No. Recording functions are not available at this time.

There is no contract, and the pricing is locked in until you decide you don't want the service.

DirectConnect offers approximately 50 to 80 categories. To save a channel to favorites, simply press the middle button of the device remote for two seconds. The guide will automatically update within one to three minutes of launching.

Access the search function within DirectConnect, verbally state or type your city, and your local channels will appear. Channels can be searched for either through the categories or by utilizing the search button and entering the channel's name.

Press the down button > turn on/off OR go into Settings > General > Add closed captioning.

Go to search button > Type in search criteria (Example: Team name) > Hit enter.

Yes. On Fire or Google Smart TVs only.

No.

It correlates directly with how many devices you subscribe to.

Press down button > Servers > Then switch the server.

Tap the search icon and enter criteria.

It is a newly added content and will be available shortly. It may show on the menu, but it is coming soon.

Please contact us as there may be a billing problem.

Press the down button > turn on/off OR go into Settings > General > Add closed captioning.

First, perform a speed test to assess your internet connection. If the internet speed is insufficient, please contact DirectConnect for assistance in identifying a more suitable internet service. It is also recommended to restart your router or disconnect your internet for 10 seconds before reconnecting it. If that doesn't fix the problem and your internet is good, go to the settings in DirectConnect, navigate to "Playlist," select it, and then choose "Update All Playlists." This action manually refreshes DirectConnect. Then go to the main screen of your device, go to the homepage, then access "Settings" and "Clear Cache." On a Fire Stick, navigate to "Settings," then "Applications," and select "Clear All Cache" if available, or access individual applications to clear their cache. On an Onn Device, go to "Quick Settings," then "All Apps," then "All Settings," scroll down to "Apps," select it, locate the application, select it, scroll down to "Clear Cache," and select it once. Should buffering persist, it is recommended to utilize a VPN. A free VPN called "Protocol" is available for download and configuration.