Privacy Policy
Last updated: June 2026
1. Information We Collect
When you subscribe to DirectConnect, we collect information you provide directly, such as your name, email address, billing information, and device details. We also automatically collect usage data including IP address, device type, and streaming activity to maintain service quality and prevent unauthorized access.
2. How We Use Your Information
We use your information to process payments and manage your subscription, deliver and improve our streaming service, send account-related communications (e.g., welcome emails, receipts, support responses), troubleshoot technical issues, and comply with legal obligations. We do not sell your personal data to third parties.
3. Payment Data
All payment transactions are processed securely through Stripe. DirectConnect does not store your credit or debit card details on our servers. Stripe's privacy policy governs the handling of payment information.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings; however, some parts of the site may not function correctly as a result.
5. Data Sharing
We may share your information with trusted third-party service providers (e.g., Stripe for payments, email providers for support communications) solely for the purpose of operating our service. These providers are contractually obligated to protect your data and use it only as directed by us.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to access, correct, or delete your personal data at any time. To make a request, contact us at support@directconnect.tv. We will respond within a reasonable timeframe.
8. Security
We implement industry-standard security measures including SSL encryption to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at support@directconnect.tv.