Refund Policy
Last updated: June 2026
1. General Policy
All sales are final. Due to the digital nature of our service, DirectConnect does not offer refunds on subscription fees or one-time activation fees once access has been granted. By completing your purchase, you acknowledge and agree to this policy.
2. Activation Fee
The one-time $50 activation fee is non-refundable under any circumstances. This fee covers account setup, credential generation, and initial technical onboarding.
3. Subscription Fees
Monthly and annual subscription fees are non-refundable once the billing period has begun and account access has been delivered. Cancellations made mid-period will not receive a prorated refund; access will continue until the end of the paid billing period.
4. Exceptions
Refunds may be considered in exceptional circumstances, including: (a) a verified technical failure on our part that prevents service delivery for more than 72 consecutive hours and cannot be resolved, or (b) a duplicate charge resulting from a billing error. Refund requests under these conditions must be submitted within 7 days of the issue occurring.
5. How to Request a Refund
To request a refund under an eligible exception, contact our support team at support@directconnect.tv with your account email, a description of the issue, and any supporting documentation. We will review your request within 5–7 business days and respond with our decision.
6. Chargebacks
Initiating a chargeback or payment dispute without first contacting DirectConnect support will result in immediate account suspension. We encourage customers to reach out to us directly to resolve any billing concerns before escalating to their payment provider.
7. No-Contract Guarantee
While payments are non-refundable, there is no long-term contract. You may cancel your subscription at any time and will not be billed beyond your current paid period. Your pricing is locked in for as long as you remain subscribed.
8. Contact Us
For billing questions or to submit a refund request, please email us at support@directconnect.tv. Our support team is available 24/7.